RETURN & REFUND POLICY

 Your cancellation, return and refund policy is valid for 14 days from the date you receive your package.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.

Following the Code of Consumption and the standards of hygiene and health, returns are not possible once the box is unsealed (plastic surrounding the cardboard box opened).

Refunds (if any)

 

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision on whether to approve or reject your refund request.

If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, and according to the inter-banking deadlines.

The amount of the refund will be calculated based on the items returned. When it is a return from a relay point that follows the non withdrawal by the customer within the time of provision, the shipping costs are not refundable in case of request for cancellation of the order. Similarly, these shipping costs initially paid are not refundable when the return to sender following the absence of the recipient during a home delivery against signature.

 The costs of returns only apply if the goods are broken or if there is an error on the goods. In the case of a simple request for cancellation, these expenses remain the responsibility of the customer and the amount of the refund will be calculated on the basis of the returned products. Shipping costs related to the initial shipment cannot be refunded.

Return of an order following return to sender: 

The return of a parcel is conditioned to the payment of the forwarding expenses when the return follows the non withdrawal of the parcel in point of withdrawal during the period of provision, or with the absence of the recipient at the time of a delivery at residence against signature.

If no payment is made within 60 days following the receipt of the return of the package, the site reserves the right to cancel the order and reimburse the net shipping costs.

Late or missing refunds (if any)

Should you not have received your refund yet, please check your bank account again first.

Next, contact your credit card company, as there may be a delay before your refund is officially posted.

Next, contact your bank. There is often a processing time required before a refund is posted.

If after completing all of these steps you have not received your refund, please contact us at contact@uniikone.com

 Sale Items (if applicable)

Only regular priced items can be refunded. Sale items are not refundable.

Replacements (if applicable)

We will only replace an item if it is defective or damaged. If you would like to exchange it for the same item, please send us an email at contact@uniikone.com

Shipping

For the return address, please send a request by e-mail to contact@uniikone.com.

In the case of a simple request for return or cancellation, the buyer bears the shipping costs. Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from it.

Depending on where you live, the time it takes to receive your exchanged product may vary.